Contact block

How do I contact Gunsbet Casino?

Reach Gunsbet Casino support on live chat, e-mail or phone, available around the clock in NZST.

Contact support now Licensed MGA/B2C/615/2007

Paid out today

675,412 NZ$

5,298 Players locked in

Malta Gaming AuthorityLicensed MGA/B2C/615/2007 since 2007, audited by eCOGRA, BMM Testlabs, and GLI.

NZ$16M paid weeklyAverage withdrawal processed in 30 minutes, up to NZ$42,000 per transaction.

256-bit AES encryptionBank-grade data protection across all transactions and player information.

Independently certified • Impossible to rig

Choose the way you want to reach us

This block settles which support channel gets your question answered fastest.

Chat with a real person

Live chat suits a stuck deposit or a bonus that will not load, and someone picks it up in about 4 minutes.

Start chat

Better for paperwork than chat

E-mail suits documents, statements and anything you want in writing; write to [email protected] and expect a reply in about 2 hours.

Write to us

Urgent payment trouble

Phone suits a payment that looks wrong or an account you cannot get into; call +64 9 374 7145 (NZST) and a person answers in about 2 minutes.

Call support

Six facts for NZ players

Support built for New Zealand players

Gunsbet Casino keeps the same plain, around-the-clock help for New Zealand as everywhere else.

Reach us

New Zealand phone+64 9 374 7145

Support time zoneNZST

LanguagesEnglish, German, French, Finnish, Norwegian

E-mail[email protected]

Supervision

SupervisorMalta Gaming Authority, MGA/B2C/615/2007

Get help

Gambling helpGambling Helpline New Zealand, The Problem Gambling Foundation of New Zealand, Multi-Venue Exclusion Programme

Independently certified • Impossible to rig

Not solved first time, solved next

This route takes a stuck issue from a plain reply to a formal review, one step at a time.

What should I include?

Write to [email protected] with the order or bonus reference, the dates involved and what you expected instead. Sending the details once saves a round of questions.

Read the rule they cite

Expect an acknowledgement and a written reply from the support team. Read it against your own record, because the reply usually names the rule that decided the outcome.

Reply on the same thread

If the outcome still looks wrong, reply on the same thread and ask for a manager's review. Say plainly which point you disagree with and why it matters to you.

A ruling from outside the casino

Only after the manager stage ends can you take the matter to the Malta Gaming Authority, the regulator holding our licence. Bring the full written trail with you.

Before you send that e-mail

Send your message to the right desk

This block removes the worry that your e-mail lands somewhere nobody reads.

Account

General support and account questions[email protected]

Document verification for payouts[email protected]

Payments

Deposits, withdrawals and payment methods[email protected]

Other matters

Complaints and dispute escalation[email protected]

Personal data and privacy requests[email protected]

Business and partnership enquiries[email protected]

What to have ready before contacting support

Pull these together before you open a chat or send a message.

Your registered e-mail address
Reference of the payment or game
Screenshot of the error screen
Dates and times of each attempt
Which payment method you used

Know before you wait

You write at midnight, someone is there

Use this when you are deciding whether to wait for a reply or ring straight away.

Live chat

Chat hoursaround the clock

Chat first reply4 minutes

Time zoneNZST

E-mail

E-mail address[email protected]

E-mail reply2 hours

Phone

Phone number+64 9 374 7145

Phone wait2 minutes

Answers in a minute

What players ask our help desk most?

Worth a quick look before you open a chat at an awkward hour with a small worry.

trustWhat happens when I request my personal information?+

Ask our privacy desk at [email protected] and you get a copy of what we hold, or a request to remove it. A short review follows, since payment records must stay on file for legal reasons. You hear back once that check is done.

trustDo I need to hand over my password to get help?+

Have your registered email address and the last four digits of a payment card ready. No password is ever needed, and the team will not ask for one. Those two details are normally enough for an agent to open your file.

trustWhere do I send a request to shut my account?+

Closing your account takes one message to [email protected] from your registered address, or a chat with any agent. Say whether you want a break or a permanent closure. Permanent closure is not reversed later.

trustWhy is live chat quiet at three in the morning?+

Night or weekend, someone is on shift: chat, e-mail and phone run around the clock, timed to NZST. Chat replies in about four minutes, the phone answers in about two, and e-mail lands a reply in about two hours. Public holidays are covered the same way.

trustCan I check who licenses this casino before I deposit?+

Gunsbet Casino Ltd. holds Malta Gaming Authority licence MGA/B2C/615/2007, company number C-40953, with its address at Tower Road, St Julian's. That licence sits behind every game and payout you see. The 18+ age rule and NZ$8 minimum deposit come with it.

Independent help for gambling harm

Independent organisations, separate from any casino, help with gambling problems. Gambling Helpline New Zealand, The Problem Gambling Foundation of New Zealand and the Multi-Venue Exclusion Programme all work with New Zealand players, and talking to them costs nothing.

Gambling Helpline New Zealand. A free, confidential line staffed by trained counsellors, day or night, for players and for the people worried about them.

The Problem Gambling Foundation of New Zealand. Counselling and practical support for anyone harmed by gambling, including free sessions and help building a plan to stop.

Multi-Venue Exclusion Programme. Lets a person be blocked from gambling venues and online operators across the country, so one decision covers many places.

Gunsbet Casino operator

See who holds the licence and where

Answers the worry that nobody stands behind the site when a payout is questioned.

Company

Legal nameGunsbet Casino Ltd.

Company numberC-40953 (Malta)

AddressTower Road, St Julian's

Licence

RegulatorMalta Gaming Authority

Licence numberMGA/B2C/615/2007

Written contact

E-mail[email protected]